Frequently Asked Questions
Answers to the most popular questions
FAQ
There are two delivery options: delivery of goods by courier service or collection of goods from our warehouse (upon prior request). We currently only deliver to Spain (Iberian Peninsula, Canary Islands and Balearic Islands), excluding Ceuta and Melilla.
Call or write to us by email or WhatsApp +34-611-311-199, our managers will help you as soon as possible.
After you have placed an order on the store page, the manager will process your order and send you an invoice as soon as possible.
By creating your personal account 1. You will be able to see all your orders. 2. When making a subsequent purchase, you will not need to enter your data again. 3. You will receive individual offers and discounts from our store.
Yes, if it is not a hygienic product or the product has not been used. We accept returns or exchanges of goods within 14 days after purchase, provided they are in original condition. To do this, fill out the Return form and send it to info@comprar24.es. Our managers will then contact you for further instructions. The product can be returned using a courier service. For more information, please also read "Terms and Conditions for Returning Goods."
Once we have verified that the item you want to return is in perfect condition, we will issue a refund. You will receive them within a maximum period of 14 days (depending on your bank) using the same payment method that you used when making your purchase.
Yes, all products have a warranty of up to 2 years from the date of receipt of the product (for individuals).
No, the document confirming your purchase is the invoice sent to you by mail and your payment order. (The same 2 documents are used in a warranty case). If necessary, legal entities are provided with an invoice.
1. Register your account on our home page. 2. Subscribe to our newsletter. 3. Follow our news on social networks. And you will be aware of all our promotions, discounts, sales and personalized offers. We provide our customers with goods at the best prices, and also provide very favorable and fast delivery.
Yes, you can pay for your order with a gift card. To do this, when placing an order, enter the code from the gift card and the system will automatically deduct the required amount from the order.
Yes, you can change or add data to your order. To do this, write to us at info@comprar24.es or WhatsApp +34-611-311-199 and we will correct it with the necessary information.
You can cancel your order by writing to us at info@comprar24.es or WhatsApp +34-611-311-199.
